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Concerns about downtime or data loss due to underperforming services; may have a negative impact on business reputation, business relationships and confidentiality
Internal IT services offered by internal IT services departments often require the protection of sensitive and critical business data, as customers do not have direct and complete control over shared multi-tenant infrastructures in a hosted data center.
Global companies can no longer see cost minimization as the primary driver for outsourcing their IT services
The development of information technology services has shown that, among the countries’ various macroeconomic activities, the 21st century is becoming more and more important due to the increasing use of electronic data and telecommunication systems.
Instead, these global organizations today focus on finding strategic information technology solutions that enable their businesses to thrive
Therefore, the nature and characteristics of information technology services are undergoing a significant change from physical and operational data provision or facility management to activities related to strategic data processing and communication.
